Account & Data Deletion

Last updated: 2 September 2026

In short: you can delete your PairNook account and its associated data at any time, right from the app — or by emailing us if you can no longer access the app. Deletion is permanent.

Delete your account from the app

Open PairNook and go to the Us tab.
Tap the gear icon at the top to open Settings.
Scroll to Account & safety and choose Delete account.
Confirm when prompted. This action is permanent and cannot be undone.

Deletion runs immediately — there is no waiting period and no way to cancel it afterwards. You are signed out on your devices. You can do the same from the web app at web.pairnook.com.

Delete your account without the app

If you can't access the app — for example, you've removed it from your device or lost access to your account — you can still request deletion:

Email support@pairnook.com from the email address associated with your account, with the subject “Account deletion request.”
We'll verify by replying to the email address on the account, so please send the request from that address. We complete verified deletion requests within 30 days, and usually much sooner.
We'll confirm by email once your account and associated data have been deleted.

What gets deleted

Deleting your account also deletes the couple's shared data — for both of you. PairNook is built for exactly two people, so a couple cannot continue with one partner gone. Either of you can do this alone, and it does not need the other's agreement. Your partner keeps their own account, their sign-in, and anything already saved on their devices — but their copy of the shared data on our servers goes with yours.

When your account is deleted, we remove:

Your account record, including your email address and password hash.
Your display name and avatar.
Your push notification tokens, device records, and app-version telemetry.
Your couple linkage to your partner.
Your messaging identity. Deleting your account deactivates and erases it: you are signed out everywhere, removed from your shared room, and your messaging profile is erased. The messages and media themselves are end-to-end encrypted — we have never been able to read them — and the remaining ciphertext ages out with our storage and backup cycles rather than being individually purged at the moment of deletion. Once your account and its keys are gone, nothing can decrypt it, including us.
Everything you and your partner made together in PairNook: to-dos, chores, groceries, reminders, notes, calendar entries and important dates, date plans, expenses and budgets, shared links and your watchlist, travel lists, the metadata records for your shared photos, game history, daily answers, journal keys, and the completion and reminder history behind them. The Life items among these are stored readable on our servers by design — see the Privacy Policy — and are removed during deletion.
Your location-sharing and SOS records.
Your encrypted key backup and the escrowed copy of your recovery key.
Assistant-request metadata associated with your account.

Disconnecting instead of deleting

Disconnect partner ends the couple without deleting either account. It also deletes the couple's shared server-side data, for both of you, and either partner can do it alone. You can pair with someone again afterwards.

What may be retained, and for how long

Deletion takes effect immediately, and backups and copies are purged on our regular backup cycle (typically within 30 days). We may retain a minimal set of records for longer where required for legal, security, or fraud-prevention purposes — for example, to comply with a legal obligation. Any such records are kept only as long as necessary and then deleted.

Note that content shared with your partner's device may continue to exist on their device or account until they delete it, since each person holds their own copy of an end-to-end encrypted conversation.

Questions

If you have any question about deleting your account or data, email support@pairnook.com. See also our Privacy Policy.